Reuben Moore

Ralph M: What do we say to our clients? How does it help our reputation to hide these issues from the public? (Note definition: Public = Clients or future clients.) Just like selling a house, agents improve their reputation by being candid. Good news or bad, people appreciate it.

Kris, you made the keen observation on the SanDiegoHomeBlog that the vendor seems to have dispensed with the standard protocol for software release. It is impossible that this system was subjected to large (or even small) scale beta testing. It was released with overwhelmingly basic problems and omissions. It appears that we, all of us, are now conducting a rather large-scale beta test, in real time, with mission-critical software. With any new system, one expects an adjustment period, training issues, and yes, some technical glitches. However, in an industry saddled with a poor reputation, agents need tools to enhance our competency, not distract from it. Will the problems be addressed? Sure, in time. But, in the meantime, our reputation suffers yet another setback.